Your INNCOM® system,
kept alive and answerable.
Service plans, retrofits, monitoring, manuals, and Canadian parts support with stock and lead-time guidance. e7 and e528 thermostats, INNcontrol, PMS and BACnet integrations, handled by trained INNCOM technicians.
Focused INNCOM support for Canadian hotels.
Many service companies cover many systems. Howe Sound focuses deeply on Honeywell INNCOM — so when a room drops offline or a thermostat goes blank, you're talking to people who work on this hardware every day.
Canadian, coast to coast
Parts and support without cross-border customs delays or a US ticket queue.
INNCOM specialists, not generalists
One platform, known completely — from a single e528 to a property-wide INNcontrol 5 retrofit.
Parts & lifecycle
Current hardware, discontinued cross-references, and a plan to keep older properties supported.
Documented service history
Every fix becomes part of the service record — properties, tickets, and equipment history — so the next call starts from what we already know about your building.
INNCOM-first. Hotel controls across Canada.
One specialty, done completely — from a single failed thermostat to a property-wide INNcontrol 5 retrofit, with the adjacent systems INNCOM touches: PMS, BACnet, locks, and lighting.
Service & support plans
Named SLA tiers with guaranteed response, preventative visits, and 24/7 escalation. Clear INNCOM support options for Canadian hotels.
From break/fix to full care →Retrofits & upgrades
IC3 → INNcontrol 5 migrations, e-series thermostat refreshes, PMS / BACnet / lock integrations — reusing your existing wiring wherever the platform allows.
Modernize without rewiring →Parts & depot repair
Current and discontinued modules sourced through Canadian supply channels, cross-reference guidance, and flat-rate bench repair.
Browse the parts store →Monitoring as a service
We watch your INNCOM system so you don't have to: room alarms, HVAC faults, and energy drift reported to your engineering team — before guests notice. Includes our in-house IC3 alarm-to-email bridge, so even older properties get modern notifications.
Alarms to email, 24/7 →The correct INNCOM part, the first time.
Both current thermostat generations, discontinued cross-references, stock and lead-time guidance — with product photos so you can confirm by sight before you order.
Many INNCOM parts require compatibility confirmation before purchase — we verify the part against your system before quoting or shipping. Quote-first ordering protects compatibility. Browse the full parts catalogue with MSRP pricing — clients sign in for your pricing.
INNcontrol — your whole property on one screen
Behind the thermostats sits INNcontrol, INNCOM's central dashboard: a live, property-wide view of occupancy, energy performance, communication health, and alarms. We support hotels running INNcontrol 3 today and help plan the move to INNcontrol 5.
Read the INNcontrol 3 → 5 upgrade guide →
Field service for INNCOM, backed by a real support platform.
Built in-house for the way hotel engineering teams actually support INNCOM systems — and running today, not on a roadmap.
Customer portal
Manuals, tickets, service history, and your property's equipment records — live, not in somebody's inbox.
portal.howesound.solutionsINNBot — cited INNCOM answers
INNBot helps technicians find cited answers from curated INNCOM documentation. It is designed to support troubleshooting, not guess.
Ask before you open a ticketParts storefront
Identify, price, and order INNCOM parts with product photos and Canadian taxes done right — E7s to relay packs.
CAD pricing · GST/PST/HST awareBuilt for hotel engineering teams
- Manuals organized by your property
- Saved reorder lists per room type
- Full service history, searchable
- Room-type bills of materials
- AI-guided troubleshooting before dispatch
- Quote approval & PO workflow
Portal access is available to active support-plan and managed-property customers. Platform screens shown at assessment.
The INNCOM guides hotel engineers search for at 2 a.m.
Practical troubleshooting and planning guides written from field experience — the e7s, e528s, and INNcontrol systems we work on every day.
Canada-wide, remote-first.
Remote diagnostics first. On-site dispatch when required. Canada-wide support through Howe Sound Solutions and approved field partners — which is how a specialist covers the Pacific to the St. Lawrence without making you wait.
Owner-led. Specialist by choice.
Howe Sound Solutions Inc. is a Canadian systems integrator built around one platform: Honeywell INNCOM. We support hospitality projects from design through commissioning and after-sales service — practical, serviceable solutions for both renovation and new-build properties.
We're owner-led: Christopher stays directly involved in system design, project execution, and client support, working alongside an experienced installation team that has delivered hotel projects across Canada. Many of the ownership groups we've served come back for their next property — because in the GRMS field, specialist depth is the whole game.
Around the core INNCOM work: Wi-Fi design for complex RF environments (supporting Canadian carriers and partners), digital signage in hotels and condominiums — including custom integrations with event platforms like Amadeus — and, through our sister company Core.ca, low-voltage structured cabling for commercial projects. Systems and the physical infrastructure under them, from one team.
Support footprint: clients across Western and Eastern Canada — Victoria to the Yukon — through local field technicians in Vancouver, Calgary, and Ontario plus remote technical support, with project experience reaching as far as Turks & Caicos. Our virtual support program equips your own staff to resolve day-to-day issues fast: dedicated tooling, spare-parts guidance, and our team a phone call away.
Selected project experience: Sheraton Montreal Airport · Ritz-Carlton Montréal · Shangri-La Toronto · Fairmont Pacific Rim · Fairmont Vancouver Airport · Fairmont Whistler · Four Seasons Whistler · Hotel Grand Pacific Victoria · Sutton Place Vancouver · Versante Richmond · The Explorer Hotel Yukon · Rimrock Banff · Rosewood Hotel Georgia · Hotel Belmont Vancouver · Delta Vancouver Downtown Suites · The Shore Club & The Sands, Turks & Caicos — thermostats, lighting control, MUR/DND, and IC3/IC5 dashboards.
We take complex systems and make them simple. See how we run projects →
Get in touch
Email: info@howesoundsolutions.com
Service area: Canada-wide, based in British Columbia
Existing clients: the customer portal or your support plan's escalation line
Start a conversation